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Estonian Saunas OÜ

Estonia: Tondi 22-4, Tallinn.
Registry code: 12986006

VAT code: EE101870812

tere@estoniansaunas.com

FREQUENTLY ASKED QUESTIONS

  • How can I trust EstonianSaunas.co.uk?

  • What's my guarantee on purchases from Estonian Saunas?

  • Why is payment by invoice?

  • What are the hidden charges?

  • Are electric stoves from Estonia compatible with UK wiring?

  • How do I install my electric stove?

  • Where is Estonian Saunas based?

  • How will Brexit affect deliveries?

  • What is HUUM?

  • Can I order wholesale in the UK?

  • Aren't saunas Finnish?

  • How do Estonian saunas differ from Finnish saunas?

  • How can I learn more about sauna culture from an Estonian perspective?

How can I trust EstonianSaunas.co.uk?

That's a question that we think is really important. Reputation is everything to us so we're proud to be featured regularly in the international media sharing our passion for both Estonia and saunas, which you can learn more about in our About section. In addition, though, Estonian companies like ours have one of the highest levels of transparency in the world, which means that company details that help customers hold us to account are verified and publicly available. In fact, our founder Adam Rang played a role in the development of this trusted and transparent business environment in his previous role working for the Estonian government and continues to campaign for greater transparency in business. Here's a recent article he wrote for the Estonian public broadcaster about this topic.

What's my guarantee on purchases from Estonian Saunas?

 

There is a manufacturer's warranty of two years for every wood-burning stove, four years for every electric stove, and two years for the UKU sauna control systems. Stones don't need a warranty, of course.

Why is payment by invoice through TransferWise?

We find that payment by invoice is preferable to automatically taking money through credit cards for three reasons. Firstly, many of our customers are VAT-registered companies that prefer to receive an invoice with the VAT already removed. Secondly, a sauna stove is quite a significant purchase with lots of considerations so we like to double check with the customer after an order has been placed to ensure that everything will meet their requirements and expectations. Finally, our web shop host doesn't let Euro-based companies take payments in pounds, but we thought it's important that Brits can always make the payment in pounds. Fortunately, TransferWise is an excellent cross-border payment solution (and coincidentally also happens to be a British-Estonian company).

What are the hidden charges?

Estonians are known for being straight-talking so there's one clear price on all our products. We don't charge anything extra for shipping in mainland Britain and VAT is already included in our shop prices. The only additional fee to note is with a GSM UKU controller, which requires an internal SIM card and a mobile connection to operate. This is free for the first year and then 29 euros per year afterwards. As a result, we now recommend the new WiFi UKU controller, which has no annual fee. However, many people may still prefer the GSM connection if connecting to WiFi is an issue where the sauna is located.
 

Are electric stoves from Estonia compatible with UK wiring?

Yes. all HUUM elecric stoves up to 9kW are compatible with phase 1 wiring and up to 40A (which is common in UK homes) and all stoves are compatible with phase 3 wiring (which is common in UK commercial premises). If you have any doubt about which wiring you need then check your electricity bill or box, or speak directly to your electricity provider.

How do I install my electric stove?

Always ask a certified electrician to install an electric sauna stove. If they are unfamiliar with this type of installation then we would be happy to provide further advice and technical guidance materials, including by speaking with them directly if that is easiest for you.

Where is Estonian Saunas based?

We are a British-Estonian family business based in both Tallinn, the capital of Estonia, and Harrogate, the spa town in Yorkshire, England. Estonia is our main home though and our company is Estonian. That also means we have very high levels of transparency because key details of all Estonian companies are verified and made publicly available, such as our place of business, contact details and even financial information.

How will Brexit affect deliveries?

Good question. It's probably going to cause some extra hassle for us behind the scenes, but we don't want you to sweat about that. We are committed to helping more people in the UK enjoy their saunas with Estonian design and technology, no matter what the future may bring. If circumstances change significantly then we may have to alter our prices slightly in future, but that won't affect any customers that have already placed orders.

What is HUUM?

HUUM is the leading provider of sauna stoves in Estonia and have been recognised worldwide for their innovative design and technology. We work closely with them in Estonia and are their sole distributor in the UK. You can learn more about HUUM at huum.eu.

 

Can I order wholesale in the UK?

 

Absolutely. Get in touch with us at tere@estoniansaunas.com

Aren't saunas Finnish?

The sauna tradition, as most people know it, is rooted in the culture of Finno-Ugric peoples living around the Baltic sea - like the Finns and the Estonians. It's certainly true that no one has done more than the Finns to keep alive the sauna tradition and help more people around the world enjoy it, which is why we use the Finnish word 'sauna' in English to refer to all forms of sweat bathing. There are many different sauna traditions in different cultures around the world so the sauna belongs to the common heritage of all humanity.

How do Estonian saunas differ from Finnish saunas?

We love to argue about whose saunas are hotter, but Estonian and Finnish saunas have evolved in parallel on both sides of our gulf over thousands of years. We like to think that every sauna has its own unique character though. 

How can I learn more about sauna culture from an Estonian perspective?

You can check out our Estonian Saunas blog here or follow Estonian Saunas on Instagram, Facebook, YouTube or Twitter. That's where we document our own adventures and research into Estonian saunas. If you'd like to visit Estonia for yourself then check out Visit Estonia, our tourist board, and get in touch with us at tere@estoniansaunas.com if you'd like us to recommend saunas here to visit.